**Last Updated:  10/15/2024**

At PureHapaCo.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns Policy below.

1. Return Eligibility

- **Defective or Damaged Items**: If you receive a product that is defective or damaged, please contact us within **7 days** of receiving your order; including photos and a description of the issue. We will offer a replacement or refund for the defective item.

- **Incorrect Items**: If you receive an item that is not what you ordered, please reach out to us within **7 days** of receipt for a resolution.

- **Sizing Issues**: Since our products are made to order, we cannot accept returns or exchanges for sizing issues unless the item is defective or incorrect.

2. Non-Returnable Items

The following items cannot be returned:

- Custom or personalized items

- Items that have been worn or washed

3. How to Initiate a Return

To initiate a return for a defective or incorrect item, please follow these steps:

1. **Contact Us**: Email us at purehapaandco@gmail.com with your order number and a description of the issue.

2. **Return Instructions**: We will provide you with instructions on how to return the item, including a return shipping label if applicable.

3. **Pack the Item**: Ensure that the item is securely packed in its original packaging (if possible).

4. **Ship the Item**: Return the item to the address provided in the return instructions.

4. Refunds

Refunds will be processed once the returned item is received and inspected. Please allow **5-10 business days** for the refund to appear on your original payment method.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Shipping Costs

- **Defective or Incorrect Items**: If the return is due to an error on our part (defective or incorrect item), we will cover the return shipping costs.

- **Customer-Initiated Returns**: For customer-initiated returns (e.g., sizing issues), you will be responsible for return shipping costs.

7. Contact Us

If you have any questions or need assistance with your return, please contact us at:

Pure Hapa Co. 

6150 Center St. #9, Clayton CA 94517 

purehapaandco@gmail.com

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Thank you for shopping with Pure Hapa Co. We appreciate your understanding and support!.